Rhydaris INC values ​​every customer’s shopping experience. If you are not satisfied with your purchased curtains, we offer a convenient return service. Please read the following return policy carefully before applying for a return.
- Return Period
If you need to return an item after receiving it, please contact us within the specified time:
Return Application Period: Within 30 days of receiving the item.
Customers need to contact us via customer service email within the return period, providing order information and the reason for the return.
- Return Conditions
To ensure a smooth return process, the item must meet the following conditions:
The item should be in undamaged condition;
The item and its packaging should be as complete as possible;
The product should not have obvious signs of use that would affect resale.
Opened items can also be returned. If you have already opened the packaging and inspected the curtains, you can still contact us to apply for a return, provided the product meets the return requirements.
- Return Process
To request a return, please follow these steps:
Contact the Rhydaris INC customer service team;
Provide your order number, purchase information, and reason for return;
After confirming your return request, customer service will provide a return address and relevant instructions;
Send the item back to the designated return address as instructed.
Do not send the item back without confirmation, as this may affect the return processing.
- Return Shipping Costs
If the return is due to product quality issues, wrong item sent, or incorrect delivery, related costs will be handled by Rhydaris INC based on the actual situation.
If the return is due to personal reasons, the customer may need to bear the return shipping costs.
- Refund Time
After receiving and inspecting the returned item, we will process the refund:
Return Processing Time: 1-3 business days after receiving the returned item;
Refund Arrival Time: Approximately 3 business days after refund submission (the exact arrival time may vary depending on the processing speed of the bank or payment institution).
The refund will be returned to the customer’s original payment account.
- Non-Returnable Items
Returns may not be accepted in the following situations:
Product damaged due to improper customer use;
Product with obvious stains, breakage, or unsaleable condition;
Return request period exceeding 30 days.
- Return Address
Address: 1314 MONTEVERDE AVE, UPLAND, CA 91786
- Contact Us
For any questions regarding returns, refunds, or orders, please contact us:
Email: areil@rhydaris.shop
support@rhydaris.shop
Phone: 9497125379
Rhydaris INC strives to provide customers with a simple, transparent return process and satisfactory after-sales service.